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Tools/20_051720 – Teleconferencing
[Note: This article was originally published on March 3, 2020. It has been updated several times since then.]
Best video conferencing software for business: Microsoft Teams plus eight more Zoom alternatives

It's a scientific fact that communication is more effective when you can see the person you're talking to. Seeing the other person's facial expressions, for example, makes it easy to tell a serious request from an offhand remark or a joke.
But you don't have to brave airports and public spaces for an effective face-to-face meeting when video conferencing software and collaboration services are widely available. With a desktop webcam or a mobile device, you can meet one-on-one or with a group, no matter how dispersed the members of your team are. We've assembled the leading conferencing software platforms, all capable of providing high-quality video and full-featured collaboration tools. While many of these video conferencing platforms also offer live streaming and webinar capabilities, our focus here is primarily on virtual meetings.

After a successful IPO in 2019, Zoom solidified its status as one of the leaders in the video conferencing industry, although recent security and privacy concerns have tarnished that reputation somewhat. Its conferencing software allows simple one-to-one chat sessions that can escalate into group calls, training sessions and webinars for internal and external audiences, and global video meetings with up to 1,000 participants and as many as 49 HD videos on-screen simultaneously.

Zoom sessions can start from a web browser or in dedicated client apps for every desktop and mobile platform, with end-to-end encryption, role-based user security (including HIPAA compliance), and easy-to-use screen sharing and collaboration tools. Meeting invitations integrate smoothly with popular calendaring systems, and meetings can be recorded as local or cloud-based files, with searchable transcripts.
The free tier allows unlimited 1:1 meetings but limits group sessions to 40 minutes and 100 participants. Paid plans start at $15 per month per host and scale up to full-featured Business and Enterprise plans.

Billing itself as "the meetings platform for the modern workplace," BlueJeans Meetings is a video conferencing solution that focuses on instant connections, using a mobile or desktop app or directly from a browser (with no download required). The meeting technology, powered by Dolby Voice, includes background noise cancellation and integrates with hardware-based conference room systems as well as enterprise applications like Microsoft Teams, Slack, and Facebook Workplace. A full array of whiteboard and screen sharing tools add collaboration capabilities to any meeting. (For livestreams and large-scale web-based presentations, you'll need a separate product called BlueJeans Events.)
After an initial free trial of the conferencing software, BlueJeans Meetings requires one of three plans, which can be billed monthly or annually. The Me plan, designed for individuals and small businesses, costs $16.65 per meeting host per month or $149.90 per year; it supports up to 50 attendees and doesn't include advanced features like cloud recording or integration with messaging apps. The My Team plan, at $19.99 per host per month or $199.90 per year, supports up to 75 attendees and includes 10 hours of cloud recordings per host. A My Company plan, with unlimited cloud recordings and an assortment of enterprise-focused tools, supports up to 150 attendees and requires a custom quote.
Oh, and about the odd company name? It comes from the founders' desire to make video conferencing software  "as comfortable and casual as your pair of jeans."

Microsoft Teams, a successor to Skype for Business, isn't so much a product as it is a feature of Office 365, which tells you a lot about its design and who its features are best suited for. Anyone can sign up for the free version of Microsoft Teams using a personal email address; that tier supports up to 300 members, with guest access, one-on-one and group video and audio calls, shared files (2GB per user and 10GB per team), screen sharing, and document coloration using online Office apps.
Where Teams begins to deliver its full promise as a video conferencing solution is in an organization that runs on a Business or Enterprise version of Office 365, where Teams is just another feature (and the successor to Lync and Skype for Business). In that environment, administrators have access to a full range of management, security, and compliance tools. Team members can share files (up to 1TB per user), schedule meetings directly from Outlook, record meetings, and collaborate on documents using the desktop Office programs and SharePoint Online. Those paid plans also support online training sessions and webinars.
For organizations that aren't deeply embedded in the Microsoft Office way of working, the Teams feature set can be baffling. But for anyone who already lives in SharePoint and Outlook, Microsoft's conferencing software should be a tight fit.

LogMeIn has been on an acquisition tear in recent years, with GoToMeeting and a collection of related collaboration tools acquired from Citrix back in 2016. A major update to the video conferencing software released in late 2019 includes a long list of new features and what LogMeIn calls "a completely reimagined product" that works in a web browser (no download required) or through desktop and mobile apps. After a 14-day free trial, you'll need to choose a paid plan; options include Professional ($12 per organizer per month, up to 150 participants) and Business ($16 per organizer per month for up to 250 participants). An Enterprise plan supports up to 3,000 participants.
The reworked user experience in LogMeIn's GoToMeeting conferencing solution is consistent across platforms and integrates with calendar solutions and platforms from Office 365, G Suite, Salesforce, Zoho, and Slack. For each call, you can take notes in real-time, which are then embedded and saved in the meeting transcript. Besides the normal option to save to video, you can also capture presentation slides from a meeting and share them in a PDF for later download.

Since its founding nearly a quarter-century ago, Zoho has grown to 50 million users worldwide. Its flagship product is Zoho One, a web-based suite of services and mobile apps designed to tie together sales, marketing, accounting, HR, and operations. Zoho Meetings offers tools for webinars, training, and online meetings, with plans starting at $10 per host per month (or $8 per month if you pay for a full year). The price tag of this video conferencing solution includes support for up to 100 participants and storage for 10 recorded meetings.
On PCs and Macs, Zoho Meetings is a completely browser-based conferencing solution, with no downloads required. For audio, participants can dial in over the phone (toll-free numbers are an extra-cost option), and in-session chat is available as well. Meetings can be recorded from any endpoint, including mobile devices. Zoho says the service is GDPR-compliant and is certified to the Privacy Shield Frameworks; more granular privacy tools include the ability for moderators to lock meetings and mute or eject participants. Although the video conferencing service integrates with Google Calendar, its primary strength is for organizations that are already invested in Zoho's CRM and Projects tools.

Webex is truly one of the graybeards of the video conferencing software segment, founded in 1995 and acquired by Cisco in 2007. The free conferencing plan (up to three users) is surprisingly full-featured, with HD video, screen sharing on desktop and mobile devices, and limited recording options; it supports up to 50 participants per meeting, with meeting times capped at 40 minutes and online storage limited to 1GB.
If the limitations of the free tier get in your way, three paid plans are available: Starter ($13.50 per host per month, 50 attendees), Plus ($17.95 per month, 100 attendees), and Business ($26.95 per month, with a five-license minimum, supporting up to 200 attendees). Enterprise plans are also available. Each step up includes additional cloud storage and management features; single sign-on and support for Exchange and Active Directory requires the Business plan. An interesting add-on, Call Me, allows you to start a meeting by receiving a phone call; you'll pay $4 per host per month for this feature for domestic calls, with the tariff for international calls going up to a pricey $35.75 per month.

This member of the LogMeIn family should be on the video conferencing software shortlist for businesses on a tight budget. Audio meetings with screen sharing for up to three participants are free, with a unique interface that puts each participant's face in a bubble that bounces around the screen. Paid conferencing plans start with Lite ($10 per host per month, five meeting participants, no time limits), with no webcam streams but support for screen and window sharing. Upgrading to Pro ($20 per month) increases the number of meeting participants to 250 and adds 50GB of cloud storage plus recording options. Go to the $30 -per-month Business plan for 1TB of storage, single sign-on support and Salesforce integration.
It's unclear whether will thrive in the shadow of its bigger sibling, GoToMeeting, but for now, at least, it has an identity all its own.

Google's ever-evolving lineup of communications and collaboration apps split in two back in 2017, with the classic version of Google Hangouts video conferencing marked for retirement. Google Hangouts Meet is the business version, enabling video meetings for G Suite subscribers. External participants can also connect.
Naturally, the service is designed to work in the Google Chrome browser (although limited support for Internet Explorer 11 is also available), with mobile apps available on iOS and Android. The exact feature set depends on your G Suite version; the number of participants, for example, is limited to 100 for G Suite Basic, 150 for Business, and 250 for Enterprise. For live streaming (up to 100,000 audience members) and the ability to record meetings and save them to Google Drive, you'll need G Suite Enterprise.
If your business is standardized on Google's productivity and email tools, this video conferencing option should be on your shortlist.

AnyMeeting has been around for nearly a decade, and the  video conferencing software's user base had grown to more than 1 million when the company was acquired in 2017 by Intermedia. Today, AnyMeeting is available as part of Intermedia Unite, a unified communication and collaboration platform that integrates its video conferencing, chat, and screen sharing functions into a cloud-based service that also includes VOIP capabilities and an enterprise-grade PBX system. If that's overkill for your small business' video conferencing needs, AnyMeeting is available separately in Lite and Pro plans that cost $10 and $13 per user per month, respectively.
Video conferencing software features are essentially the same between the two plans, with the ability to create custom meeting URLs, schedule recurring meetings, and integrate with productivity tools from Google, Microsoft, Slack, and others. HIPAA compliance and end-to-end encryption are standard features as well. Upgrading to a Pro plan increases the number of web-based participants from 10 to 30 (but a maximum of 12 in Full HD). The Pro plan also includes the ability to record and transcribe meetings and unlimited cloud storage of meetings.

If your organization has a paid workspace that uses Slack's collaboration tools, you already have access to a handful of limited video calling options that might be good enough for basic meetings and team collaboration needs. Just be aware that video calls are available only on desktop platforms (Mac, Windows, and Linux); the iOS and Android apps are limited to voice calls only.
For the full range of screen-sharing features, including options to stream presentations and draw on a shared screen, you'll need the Slack app. With Google Chrome (the only supported browser), you can view a teammate's screen, but you can't start a screen share. The company's support site warns Mac users to download the Slack app from its website for full access to screen sharing features, which are not available in the App Store version.

What should you look for when putting video communication software to the test? If your company's cut back on business travel in a time of uncertainty, you're much more likely to expand your use of these tools, and what might once have been sufficient no longer gets the job done.

Publisher Note: With 5G here now, and with the increased interest in the aforementioned "Teleconferencing Software", I am not sure that I would want to invest in highrise real estate in large metro communities - unless small Rural Communities do not recognize the marketing potential that can bode well for Rural America. Couple that with the current emphasis on Social Distancing and the time may not ever be better than now to design a Marketing Plan that can relate to the circumstances. We have LOTS OF SPACE in the Midwest to allow for Social Distancing!
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